CGL filed a lawsuit against Bank of America, N.A. in DC Superior Court on behalf of Andrea S. Paterson, alleging the Bank made repeated errors that resulted in missing and terminated Social Security benefits owed to Ms. Paterson’s minor son. The lawsuit alleges that the Bank first refused to process one Social Security payment, then sent erroneous information about Ms. Paterson’s family to the Social Security Administration. Relying on this information, SSA stopped making payments owed to Ms. Paterson’s son from his late father, resulting in almost $10,000 in missed payments since August 2020. The lawsuit alleges that throughout this ordeal, the Bank has acted in a manner that is cynically indifferent to Ms. Paterson’s needs and has failed to correct its errors.