This case concerns allegations of severe hair loss and scalp irritation resulting from use of Wen haircare products. The products are manufactured and sold by one of the largest direct marketing firms in the world, Guthy-Renker, as well as WEN by Chaz Dean, Inc. Defendants’ advertising indicates that the product is safe and that consumers cannot use too much or leave the product in too long. To the contrary, many consumers have experienced extreme and abnormal hair loss of one-quarter to one-third of their hair, despite using the product as directed.

Friedman, et al. v. Guthy-Renker LLC, et al., Case No. 2:14-cv-06009-ODW (U.S. District Court for the Southern District of California).

Final approval was granted final approval on August 22, 2017.  On December 29, 2017, two appeals were dismissed, which concluded the litigation of the case and freed up the settlement administrator to issue payments to all class members.  Tier 1 payments were mailed by January 12, 2018.  Tier 2 payments will be mailed on or before March 9, 2018.

If you have any questions concerning this case, please contact the Settlement Administrator by phone at 1-888-247-5266 or email at  Should you have any questions that require assistance from our firm, please call 202-789-3960.